• Opening new Tickets in case of Alarms on Site.
  • Tracking of troubleshooting on site.
  • Categorization of tickets (Direct Outage, Critical, Normal, Closed etc.) in different levels.
  • Recording dispatchers’ & operators’ feedbacks.
  • Attachments of different reports.
  • Cancellation of tickets.
  • Daily tickets Log.
  • Auto SMS/Email/PN on any action like outage, close.
  • Emailing daily outage summary.
  • Advance tickets search engine.
  • Pending tickets reports.
  • Region efficiency reports.
  • Emailing daily, weekly and monthly reports.
  • SIR & KPI reports.
  • Daily log and graphical reports.

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CM Tickets Reporting

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